Get in Touch for Hair Salon Services

Unlock Your Hair's Potential – Contact Us for a Beautiful Experience.

Thomas & Guys City Square

ADDRESS :

Johor Bahru City Square, J4 02 & 03 , Level 4, Jalan Wong Ah Fook, Bandar Permas, 80000 Johor Bahru, Johor

WORKING HOURS :

Monday - Sunday : 10.00 am - 10.00 pm

Public Holiday Open as Usual

Contact :

07-222 4888

Find us at :

Frequently Asked Questions (FAQ)

What are the operating hours of the hair salon?

Our operating hours are every weekday and weekend from 10:00 AM to 10:00 PM, including public holidays.

Do you accept walk-ins?

Yes! Walk-ins are welcomed. Appointment bookings in advance are also recommended in advance for the best availability. We can be best reached through WhatsApp or phone calls at 07-222 4888.

Can I opt for a reschedule instead of a cancellation?

Yes, of course! If you need to reschedule your appointment, we’re more than happy to help. Just reach out using the contact information provided, and we’ll find a convenient alternative for you.

What is your cancellation policy?

We kindly ask for at least 24 hours notice for cancellations to allow us to accommodate other clients.

Can I have my hair fixed if I am not satisfied with the overall results?

Yes, our customers’ satisfaction is our priority! We have a 14-Day Grace Period for selected services. You can contact us within 14 days for a complete hair condition assessment, and solution.

Do you offer consultations?

Absolutely, our professionally trained stylists will offer you a professional hair consultation to help you choose the best services for your hair type and desired look.

Are the consultations free of charge?

Of course! Our dedicated hairstylists will guide and discuss your hair goals, assess your hair type to explore the best hair services for your needs without any costs to be charged.

What should I expect during my first visit?

During your first visit, you’ll receive a professional hair consultation to discuss your hair goals, followed by the chosen service tailored to your needs.

How can I cancel the appointment?

Canceling your appointment is easy and straightforward. Simply send us a text or give us a call at 07-222 4888 to let us know. We’ll handle everything from there!

What payment methods does Thomas & Guys JB accept?

At Thomas & Guys, we offer a range of payment options for your convenience, including cash, credit cards, debit cards, e-wallet (TNG), Alipay, and also Apple Pay. For Singapore customers, we also accept Fave Pay, Google Pay, NetsPay, GrabPay, YouTrip, and EZ-Link wallet.

What haircare products do you use?

We use high-quality, professional-grade products that are designed to nourish and protect our customers' hair. Our hairstylists will also recommend specific products for your home care routine to ensure your hair is well taken care of after treatments for prolonged effects.